Friday, September 13, 2013
Turn Your Customers Into Friends Using Social Media Marketing
Use Facebook as a way to develop relationships, not customers. If you are only logging on to Facebook to post another ad for your business, you are going to get disliked quickly, but if you log on and add interesting snippets of information about your community, you will get many likes quickly.
If you are using social media to market like Facebook or twitter you must be very careful about any content that you post or that is posted on your page. Because you are instantly and at ask times connected to your customer base any minor our maitre snafu can cost sales.
If your online presence involves any kind of a blog, make sure you update your Facebook page immediately after the blog is updated. This can draw Facebook users to your blog or website, and leaves no lag time between your blog post and garnering attention to it. As soon as you post a blog entry it starts aging, so getting the word out on Facebook immediately takes advantage of the fresh and relevant content.
To spark feedback and activity in your social media marketing, run polls with interesting questions. Facebook has a good feature for this. Polls often go a little viral within social media, but also serve as good conversation starters with your subscribers and followers. It can also yield treasure troves of statistics you can use to target your demographics better.
To make the most of social media marketing, respond to questions and comments in a very timely manner. You do not want to sit at your desk refreshing your inbox 24/7, but you do want to check in multiple times per day if possible. Anyone asking questions is either a loyal customer you want to retain and get more business from, or an interested prospect who might open their wallet if you give them some personal attention.
If your social media marketing campaign involves Twitter, get the most followers you can. The number of Twitter followers an entity has, is now a serious measuring stick of importance in today's world. Companies always love seeing that their Twitter feed has more followers than their competitors and are quick to point it out to their customers. You should too.
If your social media marketing involves a Twitter account, automate certain kinds of content. If there are bloggers or news sources within your niche that you trust, and whose posts are consistently interesting, automate your account to retweet their posts. Also set up something where your best Tweets are periodically retweeted so they do not sink out of sight.
Having your business set up online with social media is becoming an essential for all businesses. If you haven't done it already, this article has shown you how you can become part of this online world. Your business can see a lot of increase in interest and sales just by using this one marketing trick.
Do you know how to create a social media 'Plan of Attack' to build your following and increase your authority in the market?
Click this link to get the 4 step social media plan of attack for you to follow step by step to effectively use social media.